Built for the people answering. Felt by the people calling.

Professional greeting

Create a branded experience for customers calling in, with an auto-attendant that can change by day and time of day.

AI powered voice generation AI Powered

Type it and the system speaks it — auto-attendant greetings, hold announcements and voicemail messages. Change your hours or announce a closure in seconds, with no recording session.

Dial by name directory

Callers type the first three letters of a first or last name and get connected to the right person.

Extensions

Keep the extensions your customers already dial, or build new ones for every person and department.

Custom hold announcements

Smart businesses use hold as airtime — tell waiting customers about a service they don't know you offer.

Holiday hours

Set the statutory holidays and your own closures once, in advance. The greeting changes and calls route to voicemail or the on-call phone without anyone remembering to flip a switch.

After-hours emergency calls

If you run an emergency line, we build the after-hours flow and get the call to whoever is actually on call.

Advanced call routing

Route calls to multiple locations, remote workers or specific extensions based on the time of day.

Smart call routing

Calls redirect automatically to another location on a schedule, or when nobody picks up the first ring group.

Departments & ring groups

Build the teams customers ask for — sales, service, accounts — and point the greeting at them.

Multi-location integration

Two offices, five offices, or a warehouse and a showroom. Staff transfer between them with internal codes.

Call transfer

Transfer to an internal extension, across locations, or straight out to a cellphone.

Programmable transfer keys

Staff program their own one-touch keys for the people and departments they transfer to all day.

Call forwarding

Set forwarding modes from the phone or the online dashboard so calls follow you when plans change.

Find me / follow me

Rings your desk phone first; if you don't answer, the same call rolls to your cell before it hits voicemail.

Voicemail to email

Our most popular feature. Messages arrive as an email with an MP3 attached, so nothing sits in a mailbox unheard.

Voicemail transcription AI Powered

Read the message instead of listening to it. Useful when you're in a meeting, on a job site, or scanning for a callback number.

Team messaging & file sharing

Internal chat and file sharing between staff in the desktop and mobile apps — separate from customer texting.

Unlimited Canada & US calling

Call anywhere in Canada and the United States as much as you like. No per-minute billing, no long distance charges, no checking your minutes at month end.

Unlimited telephone lines

You'll never have to worry about lines or busy signals.

Mobile & desktop apps

Make and take work calls on the go using your office number — place, transfer and receive from your laptop or phone.

Web phone

A browser tab becomes the phone. Nothing to install, so new staff are answering calls on day one.

Paging & intercom

Page through the desk phones themselves or through your overhead speakers — we support both. Dial a code and speak; the page plays straight out of the speaker, so nobody has to pick up to hear it.

3-way calling

Pull a third person onto the call from the handset — no booking, no bridge, no meeting invite.

Do not disturb & presence

Flip on DND for focus time. Teammates see who's free, on a call, or out before they transfer.

Call queues

Callers wait in an orderly line instead of hitting voicemail, and the call goes to whoever has been free longest.

Agent login & logout

Staff sign in when their shift starts and out when it ends, so the queue only rings people who are actually there.

Live queue dashboard

See who is waiting, how long they have been holding and which agents are on calls — while it is happening, not the next morning.

Skills-based distribution

Send the call to the right group first — service, accounts, new sales — rather than ringing everyone and hoping.

Wait time & position announcements

Tell callers where they are in the queue and roughly how long they have to wait, so fewer of them hang up.

Queue callback

Rather than holding, the caller keeps their place and the system rings them back when an agent frees up.

Agent monitoring & whisper

Listen in on a live call for training, whisper to your agent without the customer hearing, or join the call outright.

Wrap-up time

Give agents a set gap after each call to finish their notes before the next one arrives.

Manager Portal

Manage call forwarding, voicemail, recordings and call history yourself — without opening a ticket to change a greeting.

Call recording

On-demand or scenario-based recording. Use it for training, disputes and knowing what was actually promised.

Call metrics & analytics

Volume, answer rates, missed calls and busiest hours — so you staff the phones against real numbers.

SSO & 2FA security

Single sign-on with Microsoft and Google, plus two-factor options for portal access.

International calling

Require a security code before an international call goes out, or restrict it per user — so you control the cost and limit personal use.

Multi-business setup

Run several brands or numbered companies from the same phones, with the right number on outbound calls.

Canadian data centres

Servers and call handling stay in Western Canada. You get full transparency on where your data lives.

Software & CRM integrations

Connect the phone system to your CRM, help desk and other tools — more on that in the Marketplace below.

$

Microsoft Teams Premium

Our phone service runs inside the Teams dial pad — same extensions, greetings and ring groups as your desk phones.

$

Text messaging Premium

Two-way texting on your business number, in a shared team inbox. Photos and files supported.

$

Digital fax Premium

Send and receive faxes from a browser portal. Still required by insurers, labs and land titles — no machine needed.

$

Direct telephone numbers Premium

A dedicated outside number for a person, department or location, so callers skip the greeting entirely.

$

Toll-free numbers Premium

An 800-series number for customers across Canada and the US, pointed at any greeting, queue or extension you like.

$

International calling rates Premium

We offer competitive rates for all international calls. See international rates →

$

Call recording storage Premium

The first 30 days of call recordings are included with your plan. We offer extended 90, 120 and 365 day storage plans.

$

Conference line Premium

A permanent conference room with its own number and security code, for the meetings that still need a bridge.