If you’re wondering, you aren’t alone. It’s a question our team gets daily. This is a short description of what a PBX is, and the difference between a Hosted PBX and on-premise PBX.
What does a PBX actually do?
Remember old movies that feature telephone operators connecting calls and making transfers? The PBX is simply a computer that does this job. The PBX is programmed to manage extensions, dial by name directories, greetings, custom hold music etc. All the telephone features of a modern office. For those more technically inclined PBX stands for ‘Private Branch Exchange.’
What is a Hosted PBX?
Now that you understand the premise of a PBX system let’s talk about the term ‘Hosted. ‘ Back in the 90‘s every business had an on-premise email exchange server. Which cost them thousands of dollars in hardware and IT. These days 90% of all companies use Hosted or Cloud based email. Telephone services are following the same path with Hosted PBX. B1 Communications has a centralized PBX system which is shared by all of our customers.
What are the benefits of Hosted PBX?
If you are in the market for a new telephone system you might be surprised by the cost of an on-premise PBX system. Even a small business can spend thousand on this system. By going with a Hosted PBX provider, the costs are covered under your monthly telephone plan without any upfront expense.
Hosted PBX offers unlimited scalability, enterprise features and the use of phones across multiple locations & remote workforce. Combined with the cost savings, hosted PBX is the clear choice when upgrading your telephone system. Many enterprise organizations have benefitted from VoIP for many years and small businesses are now taking advantage of the benefits offered.